Payment
Choose a convenient method - we will take care of the security and quick confirmation of the order.
1. Online payment on the website (WayForPay)
- Pay with Visa/Mastercard/UnionPay cards.
- Payment goes through a secure gateway, you immediately receive an electronic receipt, and we - confirmation, after which the order is processed.
- If the payment did not go through - just try again or write to us at rizdviani.istorii@gmail.com, and we will help.
2. Payment by individual entrepreneur details
- After processing, we will send an invoice with details.
- In the payment destination, please indicate the order number. After the funds are credited, we will send a confirmation and prepare the shipment.
3. Cash on delivery (post-payment)
- Payment is possible upon receipt at a Nova Poshta branch or by courier.
- Please note: the carrier "Nova Poshta" charges a commission of 2% of the transfer amount for the cash on delivery service.
Useful to know
- For quick delivery of Christmas tree decorations, the most convenient payment method is online payment.
- If the order is placed outside working hours, confirmation will be made on the next working day.
- We send all the details to your e-mail: order status, receipt and track number after shipment.
Delivery
We carefully pack fragile items and ship them throughout Ukraine via Nova Poshta.
Delivery methods:
1. You can pick up your order at the nearest Nova Poshta branch or ATM. Self-collection at a time convenient for you. Delivery cost from 80 UAH.
2. Use the "Delivery by courier" service - delivery "to your door" at a convenient day and time. The cost is calculated according to the carrier's tariffs.
3. Pick-up from the factory - by prior arrangement. Address: Klavdievo-Tarasovoe (Kyiv region, Borodyanskyi district).
Delivery time:
- Delivery time for Christmas tree decorations 1-3 days, depending on the region
- The online store "Christmas Stories" is not responsible for delays in the delivery of goods due to the work of Nova Poshta.
- During peak periods, delays are possible from the delivery service (we always provide a track number and help track the parcel).
Delivery terms:
- Delivery of Christmas tree decorations to temporarily occupied territories is not carried out.
- The customer pays the delivery cost according to the tariffs of Nova Poshta.
Important:
- Be sure to inspect the toys for integrity and content upon receipt at the post office.
- In case of any damage - take a photo of the product, send it to us via messengers or by mail and call us for a prompt resolution of issues!
Working hours:
Weekdays: 10:00–19:00
Sat: 12:00–18:00
Holiday working hours:
- Orders placed before 12:00 PM on December 24th will be shipped that day. All orders placed after 12:00 PM will be shipped on December 26th (the warehouse is closed on December 25th).
- Orders placed before 12:00, December 30th, will be shipped on that day. All orders placed after 12:00 will be shipped on January 2-3rd (the warehouse is closed from December 31st to January 1st).