1. Terms and Conditions
- In accordance with current legislation, goods purchased in our online store "Christmas Stories" are subject to exchange or return within 14 days from the date of receipt of the order, if the goods are of proper quality and their presentation has been preserved.
Important: "Presentation" means: original box and filler, labels/stickers, no traces of use, chips or scratches.
2. Goods of inadequate quality (defect/damage)
If you received a defective or damaged item:
- Open the parcel at a Nova Poshta branch and check the contents. In case of damage, ask to issue a Damage Certificate.
- If the defect is already detected at home, notify us within 24 hours of receipt: send the order number, photo/video of the damage and a brief description of the situation.
- We will offer an exchange for a new product, repair (if possible) or refund.
3. Goods of proper quality (changed mind/did not fit)
If the product did not fit in shape/color/quantity:
- Contact us within 14 days of receiving the order.
- Return the product in its full package and original packaging (box, filler, labels).
- After acceptance and inspection at the warehouse, we will issue a refund.
- The buyer pays for the return shipping costs.
Please note: glass jewelry is a fragile product. Please pack the return carefully (original box + filler). We reserve the right to refuse the return in case of mechanical damage caused by improper packaging.
4. How to arrange an exchange/return - step by step
- Write to rizdviani.istorii@gmail.com or call +380678508004, +38095051880, indicate the order number, full name and reason for the request.
- Receive the address/delivery details and, if necessary, an application form from the manager.
- Pack the goods in their original box with filler (paper "hay"), attach a receipt/copy of the invoice.
- Send the parcel by "Nova Poshta" with the mark "fragile".
- Send the track number to our manager. After receipt and inspection, we will confirm the exchange/refund.
5. Who pays for delivery
1. Improper quality / damage / incorrect equipment - we pay for delivery.
2. Decent quality (changed mind/did not fit) — delivery is paid by the buyer.
6. Terms and method of refund
- We refund the money in the same way as the order was paid for (online to a card / to bank details).
- The crediting period is up to 5–7 business days after receipt and successful verification of the goods in the warehouse (the actual period depends on the bank/payment system).
- For cash on delivery (postpaid), we refund to the bank card specified in the application.
7. When we cannot accept the return
- There are traces of use, damage, chips, scratches, foreign odors.
- The original box/filler/labels are missing.
- This is a personalized or individually made product (branded balls, engraving, etc.) — except in cases of defect/damage.
- The return was made later than 14 days from the date of receipt.
8. Additionally
- The online store is not responsible for delays in transportation related to the work of the delivery service, however, we will always help track the parcel and resolve the issue.
Need help?
We are nearby and always open for dialogue. Write or call - we will suggest the most convenient way of exchange or return and keep you informed at every step.